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QuickBooks Has Stopped Working Error: A Quick Troubleshooting Guide

  • Writer: John Smith
    John Smith
  • Apr 7
  • 2 min read

QuickBooks Has Stopped Working
QuickBooks Has Stopped Working

Need to do some urgent accounting activities, but every time you try to open QuickBooks Desktop with the company file, an error message stating QuickBooks has stopped working pops up on the computer screen. If yes, make sure to read this post until the end to know why such an error arises in the first place and what exactly you need to do to get rid of it.

Do you want to get rid of the QuickBooks has stopped working error without wasting time applying any tedious troubleshooting methods? If yes, don’t hesitate to contact our team of certified QuickBooks professionals by dialing the toll-free number (1.855.738.2784).

What causes QuickBooks Desktop to stop working?

Down below, we have mentioned all the reasons that can cause QuickBooks Desktop to stop working:

  1. Any QuickBooks program file might have been damaged or corrupted.

  2. There is some damage done to the folder that contains the QuickBooks company files.



What should you do to resolve the QuickBooks has stopped working error?

Solution 1) Run the Quick Fix My Program tool from the QuickBooks Tool Hub application

  1. On the computer, download the QuickBooks Tool Hub application of the latest version (1.4.0.0).

  2. Click on the downloaded QuickBooksToolHub.exe file and then follow the instructions you see on the screen.

  3. To finish the QuickBooks Tool Hub installation, accept the terms and conditions.

  4. Open the QuickBooks Tool Hub application by double-clicking its icon.

  5. From the left panel, choose the Program Problems tab.

  6. Under the Fix My Program section, click on the Quick Fix My Program option to run the tool.

  7. Once the tool is done repairing program files, try to open the QuickBooks Desktop application on the computer.


Solution 2) Manually open the company file in QuickBooks Desktop from a new location

  1. On the Windows desktop, create a new folder and give it the name “QBTest.”

  2. Press the Windows + R keys at the same time on the keyboard to open the Run command window.

  3. In the Run dialog box, type “C:\Users\Public\Public Documents\Intuit\

  4. QuickBooks\Company Files” and then press the Enter key.

  5. In the folder, look for the company file with the .qbw extension and copy it.

  6. Paste the copied company file into the QBTest folder created on the desktop.

  7. Open the QuickBooks Desktop application on the computer.

  8. Click on the File menu and then choose the Open or Restore Company option from the drop-down menu.

  9. Choose the Open a company file option and then click on the Next button.

  10. From the left panel, choose the Network option to select the company file stored in the QBTest folder.

  11. Click on the Open option.

  12. If prompted, type the username and password of the QuickBooks company file.


Conclusion

If you cannot get over the QuickBooks has stopped working error even after following all the troubleshooting solutions mentioned in the post, then the QBWUSER.ini and EntitlementDataStore.ecml files, which are essential for QuickBooks to run, might have been damaged. Our recommendation for you is to rename the QBWUSER.ini and EntitlementDataStore.ecml files and see whether this fixes the error or not. For additional troubleshooting support, you can contact the team of QuickBooks experts by dialing our customer support number (1.855.738.2784).

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