Getting errors in QuickBooks can be very annoying sometimes, mainly when they occur while performing essential tasks. You may come across QuickBooks error 15102 when downloading payroll or updating QuickBooks Desktop. Several reasons can be responsible for the occurrence of this error, which we will discuss later in the sections below. Furthermore, it may arise when there are internet connection issues or the internet is not working correctly. It appears on the screen with the error message stating Error 15102: Failed to reset update. Let me take you through this comprehensive guide and help you fix your error.
If you are unable to fix the error alone, don't worry. You should consult experienced and knowledgeable professionals. To contact our pro advisors, dial 1.855.738.2784.
The Root Causes Behind QuickBooks Error 15102
There are several reasons given that are considered to be the most triggering factors for the error 15101:
This error might occur if you run QuickBooks Desktop in a terminal services environment in multi-user mode.
You may come across this error when a specified download location is inaccessible and the shared Download is turned on.
Another possible reason is that the user is not logged in as a Windows Administrator.
More Helpful Link - How do I Fix Error 403 in QuickBooks?
Expert-Proven Methods to Rectify QuickBooks Error 15102
Here, you have been given a set of resolutions that can help you resolve the error without further hurdles. See how:
Solution 1: Use QuickBooks Tool Hub to run the Quick Fix My Program
First, you need to choose Program Problems in the QuickBooks Tools Hub.
In this step, choose Quick Fix My Program.
After it is completed, open QuickBooks and your company file again.
Finally, you are requested to download the latest QuickBooks Desktop product updates or the latest payroll tax table update again.
Follow the given methods if you still get the error:
First, shut down QuickBooks Desktop and navigate to C:\ProgramData\Intuit\QuickBooks XX\Components.
Note: Here, XX denotes the QuickBooks version you are using.
Now, you can choose the Delete option after right-clicking on Components and launching QuickBooks Desktop.
Head to the Help menu and choose Update QuickBooks Desktop.
Click Update Now> Reset Update checkbox> Get Updates.
After completely downloading it, you need to close and reopen QuickBooks Desktop.
Head to the Help menu, and choose Update QuickBooks Desktop.
Lastly, choose Overview and click Update Now.
Solution 2: Installing a digital signature certificate
To initialize the process, you first need to move to C:\Program Files\Intuit\QuickBooks, perform a right-click on QBW32.exe, and then click Properties.
Here, you must click Digital Signature and confirm that Intuit is chosen in the signature list.
Pick Details.
It’s time to choose View Certificate in the Digital Signature Details window.
Now, choose Install Certificate in the Certificate window.
Before the Finish option is displayed, click Next.
Choose Finish, restart your computer, launch QuickBooks, and then redownload the update.
If these solutions do not help you fix the error, you must consult with QuickBooks Payroll support.
Summary
QuickBooks error 15102 is an update error of payroll and QuickBooks. It mainly occurs while updating the software or downloading the payroll update. If you are curious to solve the error, follow the guide to the end.
You may also read: QuickBooks Error 6123, How to Fix it?
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